Frequently Asked Questions

Everything you need to know about Twaive. Can't find what you're looking for? Contact support.

General

What is Twaive?

Twaive is a contact and life events management app that helps you track birthdays, anniversaries, and other important moments with the people you care about. Never miss another special occasion.

How is Twaive different from a regular calendar?

While calendars are great for your own schedule, Twaive is specifically designed for tracking events related to other people. It provides a dedicated space for managing contacts and their important dates, with features like automatic reminders, contact notes, and an upcoming events feed.

What platforms does Twaive work on?

Twaive is available on web browsers and Android devices. iOS support is coming soon. Your data syncs across all your devices automatically.

Features

Can I import contacts from my phone?

Yes! On Android, you can import all your contacts with one click. The app will request permission to access your contacts, then import them to Twaive where you can add events and additional information.

What types of events can I track?

You can track three types of events: Birthdays, Anniversaries, and Custom events. Each event can be set as recurring (happens every year) or one-time. You can also add notes and customize reminder times for each event.

How do reminders work?

You can set reminders for any event, choosing when you want to be notified (from the same day up to 30 days before). The events feed also shows color-coded indicators based on how soon events are happening.

Can I add notes to contacts?

Yes! Each contact has a notes field where you can add any additional information you want to remember about them—favorite colors, gift ideas, dietary restrictions, etc.

Privacy & Security

Is my data safe?

Yes. We use industry-standard encryption to protect your data. All connections are secured with HTTPS, and your password is hashed using bcrypt. We store your data securely on Cloudflare's infrastructure.

Do you sell my data?

Absolutely not. We never sell or share your personal data with third parties. Your contacts and events are private and belong to you. See our Privacy Policy for details.

Can I export my data?

Data export functionality is coming soon. You'll be able to export all your contacts and events in standard formats like CSV and JSON.

Pricing & Billing

Is there a free plan?

Yes! Our free plan includes up to 50 contacts, unlimited events, the events feed, and basic reminders. It's perfect for personal use and will remain free forever.

Can I cancel anytime?

Yes, you can cancel your subscription at any time. Your data will be preserved, and you can resubscribe later if you change your mind.

Do you offer refunds?

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with Twaive, contact us within 30 days of your purchase for a full refund. See our Refund Policy for details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Payments are processed securely through Stripe.

Technical

Do I need to install anything?

No installation required for web access—just visit app.twaive.com in any modern browser. For Android, you can download the app from the Google Play Store for a native experience.

Does Twaive work offline?

The web version requires an internet connection. The Android app has limited offline capabilities—you can view your contacts and events, but syncing and updates require an internet connection.

What browsers are supported?

Twaive works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.

Still have questions?

Our support team is here to help.

Contact Support