Privacy Policy

Introduction

At Twaive ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our contact and life events management service.

Information We Collect

Personal Information

When you create an account, we collect:

• Your email address
• Your full name
• Your phone number (optional)
• A securely hashed version of your password

Contact Information

You may choose to add contact information to Twaive, including:

• Names, phone numbers, and email addresses of your contacts
• Important dates (birthdays, anniversaries, etc.)
• Notes and additional information about your contacts
• Imported contacts from your device (with your permission)

Usage Information

We automatically collect certain information when you use Twaive:

• Device information (device type, operating system)
• Browser type and version
• IP address
• Usage patterns and preferences
• Log data (access times, pages viewed, app crashes)

How We Use Your Information

We use your information to:

• Provide and maintain the Twaive service
• Send you reminders about upcoming events
• Improve and personalize your experience
• Communicate with you about service updates and support
• Protect against unauthorized access and abuse
• Comply with legal obligations

How We Share Your Information

We do NOT sell your personal information to third parties. We only share your information in the following limited circumstances:

Service Providers

We use Cloudflare for hosting and infrastructure. Your data is stored on Cloudflare's secure servers. Cloudflare is bound by strict data processing agreements and cannot access or use your data except as necessary to provide infrastructure services.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

Data Security

We implement industry-standard security measures to protect your information:

• All data transmission is encrypted using HTTPS/TLS
• Passwords are hashed using bcrypt
• Access to user data is strictly limited and logged
• Regular security audits and updates
• Data is stored on Cloudflare's secure, geo-distributed infrastructure

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Export your data (coming soon)

To exercise these rights, please contact us at privacy@twaive.com.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

Children's Privacy

Twaive is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. Cloudflare's infrastructure operates globally. We ensure appropriate safeguards are in place for international transfers.

Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Remembering your preferences
• Analytics (aggregated and anonymized)

You can control cookies through your browser settings, but some features may not work properly if you disable them.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the app. Continued use of Twaive after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@twaive.com
• Support: Contact Support

GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to be informed about data processing
• Right to access your data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

To exercise these rights, contact us at gdpr@twaive.com.

CCPA Compliance (California Residents)

California residents have the right to:

• Know what personal information is collected
• Know if personal information is sold or shared
• Opt-out of the sale of personal information (we do not sell data)
• Access their personal information
• Request deletion of personal information
• Non-discrimination for exercising privacy rights